Archive | Theme Parks

Overview of the new USS Annual Passes

The new Annual Pass programme for Universal Studios Singapore (USS) was finally announced on 6th July 2011 – three days after the pioneer batch of Annual passes expired. Here is their official page. As I found their information to be jumbled – difficult to weigh the cost and benefits of each Annual Pass, I have decided to write this entry to help readers make sense of the new programme. All prices are in Singapore Dollars.

Note: The Annual Pass programme has been completely revamped in November 2012.

The three Annual Passes documented in this entry are no longer offered. Information here will be kept for reference.
Please refer to this entry for the latest programme.

Annual Pass Office
At the Annual Pass office, May 2011

New Annual Pass Programme – Comparison Chart

Resorts World at Sentosa (RWS) has introduced the new programme this year, which includes a reasonable price adjustment to the Superstar Pass and brings in a new tier known as the Action Pass, which has the same benefits as a Fun Pass but does not have any black-out dates, granting the Passholder 365 days of unlimited access to the park. In the mean time, the price for the entry-level Fun pass has increased by $20 across the board.

  Superstar Pass Action Pass Fun Pass
Adult Price $638 $488 $338
Child Price $558 $408 $258
Senior Price $508 $358 $208
Welcome Gift (Lanyard + Pins) 4 Pins 2 Pins 2 Pins
Access via VIP Turnstile into USS
Monthly E-bulletin from RWS
Sneak previews of new attractions
Discount at all retail and F&B outlets in USS 10% 5% 5%
Discount at selected retail outlets in RWS 10% 5% 5%
Discount at KT’s Grill and Hollywood China Bistro 20% 20% 20%
10% Discount for all USS tickets (max 6 per transaction)
20% Discount for USS VIP Tour
10% Discount for USS events and selected RWS events
Unlimited admission with no black-out dates for 365 days
Unlimited climbs at Amber Rock Climb
Unlimited Universal Express access to all USS attractions
Complimentary rental of strollers and wheelchairs
Room upgrade for Festive Hotel (Deluxe Room to Deluxe Family Room)

Click here for the black-out dates for Fun Pass.

Terms and Conditions apply for some benefits. Do check the details at the Annual Pass info page.

Park Crew
Annual Pass office around this area of the Hollywood zone. In case you’ve forgotten!

Renewal Rates for Expired/Expiring Annual Passes

Universal Studios Singapore offers a $20 renewal discount for holders of existing (and for some, expired) Annual Passes. They can choose to keep or change their current type of Annual Pass.

  Superstar Pass Action Pass Fun Pass
Adult Price $618 $468 $298
Child Price $538 $388 $238
Senior Price $488 $338 $188

Some points to take note:
• Renewals requests are accepted from 9 July 2011 onwards.
• Annual Passes can be renewed 2 months before the expiration date at the Annual Pass Office located inside the park.
• Annual Passes may be renewed up to 30 days after the last day of validity at the Guest Services Office at the entrance of the park.
A renewed Annual Pass will be valid for one year after the last day of the current (or previous) validity period, regardless of the actual date of renewal.
• Renewal benefits are non-transferable, non-exchangeable and non-refundable.

You may want to refer to the official page for renewal information.

At the Annual Pass Office!
Friends getting their shiny passes, May 2011

Comparison between the 2010 and Mid-2011 Programme

Lastly, you might be interested in the other differences between the new and old programmes, including the prices. I have only listed the benefits that have changed at this section; do refer to the chart above for the full list of benefits.

Superstar Pass Comparison

The original Superstar Pass introduced a bundle of benefits as it was priced as the ultimate, “first-class” Annual Pass, providing passholders with a “Superstar level” of benefits. With the new reduced price, there are definitely many changes with the pass’ perks. The most important features of the Superstar Pass, such as year-round unlimited admission and unlimited use of Universal Express, remain unchanged.

  2010 ~ Mid-2011   Mid-2011 onwards
Price (Adult) $1098   $638
Price (Child) $828   $558
Price (Senior) $738   $508
Resorts World Sentosa gift voucher $100  
Discount at all retail and F&B outlets in USS 5%   10%
Discount at selected retail outlets in RWS 5%   10%
Discount at KT’s Grill and Hollywood China Bistro   20%
USS Day Pass discounts Birthday Month: 10% discount on all day passes during birthday month, up to 5 passes per passholder   Discount extended to 10% all year round, up to 6 per transaction
Complimentary ticket to Halloween Horror Nights One ticket per Passholder
*Removed in Mid-2010
Discount for RWS VIP Tour 30%   20%
Complimentary hotel room upgrades Festive Hotel: Deluxe Room to Deluxe Family Room
Hotel Michael: Deluxe to Club Deluxe Room
  Festive Hotel: Deluxe Room to Deluxe Family Room
Complimentary rental of strollers and wheelchairs  
Access via VIP turnstile into USS  

Fun Pass Comparison

There aren’t many changes for the Fun Pass, however the 10% discount could be an easy draw to bring more friends into the park.

  2010 ~ Mid-2011   Mid-2011 onwards
Price (Adult) $318   $338
Price (Child) $238   $258
Price (Senior) $188   $208
Discount at KT’s Grill and Hollywood China Bistro   20%
Resorts World Sentosa gift voucher $25  
Discount at KT’s Grill and Hollywood China Bistro   20%
USS Day Pass discounts Birthday Month: 10% discount on all day passes during birthday month, up to 5 passes per passholder   Discount extended to 10% all year round, up to 6 per transaction
Discount for RWS VIP Tour   20%
Access via VIP turnstile into USS  

Annual Pass Office
Accompanying my sister for her Annual Pass renewal, July 2011

Annual Pass Office
These are the pins that passholders are able to choose from. Only two pins (The Purple Star and Gold Globe) are exclusive to Annual Passholders. The rest is available for sale in the park.


Q: Can I borrow someone’s Annual Pass to enter the park?

A: No, it is not transferable and each Annual Pass has the Passholder’s name and photograph printed on it. The entrance crew has the right to refuse admission if the credentials do not match up. Believe it or not, I’m always asked this question from a lot of people who are new to the park.

Q: How do I get an Annual Pass?

A: You will need to pay for the full price of the Annual Pass at the park entrance, then proceed to the Annual Pass office with your temporary ticket. After the registration process in the office, you will receive your welcome gift and the actual Annual Pass card. Alternatively, if you have a day ticket and wish to upgrade, see the next question.

Q: Can I upgrade my normal day ticket to an Annual Pass?

A: Yes, simply visit the Annual Pass office and pay the difference to upgrade to an Annual Pass. However, do note that some promotional tickets, like complimentary passes, may not be upgraded to an Annual Pass. For confirmation, please ask at the Annual Pass office.

Q: Is there a “Family” Annual Pass?

A: All Annual Passes are designed for personal use only. You will need to buy separate passes for each family member.

Q: Are there discounts for Annual Passes?

A: Not at this moment. However, you might be able to find people online selling Annual Pass Certificates (or Vouchers) which can be redeemed for an Annual Pass, as low as $240 for a Fun Pass (Adult). However, do take note that the authenticity of such vouchers may be unverified. If you do chance upon a good deal, I would recommend meeting the seller at RWS and verifying that the certificate/vouchers are valid before handling over your money.

Edit (6/12/2011)

Good news! Christmas Promotion for Annual Passes:
From now till 2nd January 2012, enjoy 10% off the Fun Pass, Action Pass and Superstar Pass (annual passes), up to 12 per transaction.

Christmas Promotion Prices (Adult, Child, Senior)

Fun Pass ($304, $232 $187)
Action Pass ($439, $367, $322)
Superstar Pass ($574, $502, $457)
Promotion Ends 2nd January 2012!
Buy at or at Universal Studios Singapore Park Gates.

Q: Which Annual Pass is right for me?

A: It really depends on how often you wish to visit the park and your preferred days of the week to visit. The Fun Pass is the cheapest option if you plan your visits during off-peak weekdays and weekends, avoiding all peak days completely. It would allow you to comfortably enjoy the attractions as much as you wish.

The Action Pass allows for more flexibility with no black-out dates, but you may be caught in long queues during holidays and other peak seasons.

The Superstar Pass completely eradicates any reservations to visit during a very crowded day as you will have priority access to almost all attractions, plus you may actually have an easier time dealing with the free rental period for lockers in the park (see “locker trick” below). However, you will not have any priority access for F&B outlets or stores, so some planning may still be necessary.

Q: What are main differences between the Superstar Pass and Fun Pass?

A: The main benefits of Superstar Pass that the Fun Pass does not offer: Unlimited access to the park during day-time operations with no black-out dates, unlimited Universal Express access, 10% discount on food and merchandise (5% more than Fun Pass) and complimentary climbs on Amber Rock Climb ($5 for other guests), Festival Hotel room upgrade and rental of strollers and wheelchairs.

Q: What are main differences between the Superstar Pass and Action Pass?

A: The main benefits of Superstar Pass that the Action Pass does not offer: Unlimited Universal Express access, 10% discount on food and merchandise (5% more than Action Pass) and complimentary climbs on Amber Rock Climb ($5 for other guests), Festival Hotel room upgrade and rental of strollers and wheelchairs.

Q: What are main differences between the Action Pass and Fun Pass?

A: The Action Pass has the same benefits as the Fun Pass, except that it also includes Unlimited access to the park during day-time operations with no black-out dates.

Q: Which are the least-crowded days of the week to visit?

A: During an off-peak season, the usual good days are Tuesday, Wednesday, Thursday and Sunday. Peak periods are usually in Late May ~ June and Late November ~ December period (School Holidays) and around public holidays. Of course, there are some unforeseen events, such as family days or foreign public holidays or similar events that do not show up on the park’s monthly calendar.

Q: How many times must I visit to “break even”?

A: It really depends, but generally after 6-7 visits, the Annual Pass would “pay for itself”, including the more expensive annual passes. More details about this will come in an upcoming entry “Universal Studios Singapore – Tips and Tricks”.

Q: What is the “Superstar Pass Locker” trick?

A: The free rental period for lockers at Battlestar Galactica and Revenge of The Mummy are linked directly with the waiting time for the attraction. The locker exploit gives Superstar Passholders a huge advantage during visits on high-peak days, as they can leave their bags for a longer span of time without renewing their locker box (opening and rehiring), maximizing the number of ride counts between locker renewals when Universal Express is used by the Superstar Passholder.

Q: What is the difference between the Superstar Pass and Universal Express Pass?

A: Universal Express Pass is an add-on to day passes and the Fun/Action Annual Passes. It offers guests priority access to attractions. Each pass can only be used once per attraction. The Superstar Pass offers unlimited use of Universal Express.

Q: What is this “VIP Turnstile”?

A: The VIP Turnstile is located at the left end of the entrance gateway to the park. It is for Annual Passholders and rather possibly, VIP Tour guests. It is only available in the first three hours after the park opens. Usually there is no queue at this turnstile, which is a godsend to Annual Passholders – The regular turnstiles sometimes have lines leading up to the Universal Globe!

If you have any other questions do post in the comments and I will try to find the answer for you

Personal Thoughts

By offering the passes at 3 levels, with a difference of $150 between each level, the park provides customers with clearer options to pay for what they want. This is certainly an improvement from the old Annual Pass which had a large gap of $780 in between Fun Pass and Superstar Pass.

It appears that the park has enjoyed its success during soft-opening and is shifting its strategies to pump attendance rates – by luring as many regulars as possible. It might be a good time to start work on seasonal programme now if the park wishes to retain large pools of long-term passholders. Perhaps the park could offer complimentary parking in the future for the upper-tier Annual Passes, or sell it as an add-on.

As for the Action Pass, I felt that it was a right move. In my opinion, it doesn’t make much sense to get a Fun Pass anymore as a year’s access only cost $150 more. While the Fun Pass’ validity dates are very generous (Black-out dates on those high peak days that you’d wish you’re never at the park anyway), from personal experience it can become a hindrance when you have to bring a group of friends into the park and half of them can only make it on a black-out day. It happens. However, if you only want to visit during off-peak periods then there is really no point in spending the another $150 for access on black-out dates.

Other nice touches include a VIP turnstile into the park which will be very useful to get into the park quickly, as Annual Passholders do not have “idiosyncratic ticketing issues” at the park gates. This VIP turnstile is at the extreme left end of the park entrance. Just scan your Pass card and enter!


Trip to Hong Kong 2011 – Day 2

The second day in Hong Kong was mostly spent at Hong Kong Disneyland.

Just like Universal Studios Singapore, Hong Kong Disneyland is located far away from the busy city center. It rests on reclaimed land at Lantau Island. There are a few options to travel to the park: the most popular being public transport, the Mass Transit Railway (MTR) of course.

Day Tickets at Hong Kong Disneyland goes for HK$350, which is equivalent to about S$56. The price is the same for any day in the year and can be used on most days, anytime 6 months after date of purchase. However, for some special days, such as public holidays, tickets will need to be purchased with a confirmed date of use.

The park also offers Annual Passes, called the Magic Access which is split into 4 tiers of membership and is priced from HK$2400 to HK$650.

Sunny Bay MTR Station
Disneyland Resort Line Train

The Disney experience begins the moment one arrives at Sunny Bay, the interchange station between the Tung Chung line and the Disneyland Resort line. Typically, the iconic Disney train will be there waiting for eager guests to run across the transfer platform.

There is a little fanfare during the ride to Disneyland Resort, with a special message being played in the train cabins. It is all part of a thematic journey, transforming from “modern city of Hong Kong” to the “magical world of Hong Kong Disneyland”. Visually, the stations were designed very differently as well – with the Sunny Bay station having a lot of glass and white roof work, looking like most of the other stations in Hong Kong. Visitors will be surprised with a spacious Modern-Victorian design at the Disneyland station.

The entrance area of the park has been decorated for the park’s 5th Anniversary festivities, Celebration in the Air. It is quite a cohesive theme and includes some tweaks to the park’s merchandising, decorations and is supported by a very impressive daytime parade show and night castle show.

Esplanade Gateway

It was a Tuesday when my family went to the park – although marked as an off-peak day, there was a lot of people. FASTPASS is no longer a novelty, it is a necessity if you wish to do the rides multiple times. As for the park crowds, it’s comparable to a school holiday weekend at Universal Studios Singapore.

If you are wondering why the photos below show an empty park, here is the explanation: The main gates of Hong Kong Disneyland opens 30 minutes before the scheduled timing (usually 10:30AM). Only the Main Street area is accessible, for some quick bites or (hopefully not) overly well-planned shopping. A rope is held in place at the end of Main Street, just before the roundabout (where Sorcerer Mickey is) in front of the castle. Moments before 10:30AM, there is a ceremony called “First Family” where a family is chosen to open the park by “cutting” a ribbon. The First Family thing is an opportunity is given out to families with small children who at the gates during park opening. Apart from this little fanfare and some special photo-op moments, I recall reading somewhere that the First Family also rides down Main Street before a parade starts, but I’m not sure if that is done anymore during the 5th Anniversary Celebrations.

The Castle
The backdrop

The location for Hong Kong Disneyland is unlike any other Disney parks. The lush mountain backdrop frames the park beautifully, masking any hints of the outside world. While yes, the park is entirely artificial and built on reclaimed land, the surrounding landscape creates an illusion – a “magical” one that is reinforced with thematic music – to trick the guests that they are in some other world. I really wished Universal Studios Singapore had the large walking spaces between park zones, which offers breathing space between each zone’s thematic design.

Tinkerbell Castle
Tinkerbell Castle
Tinkerbell Castle

As part of Celebration In The Air, Sleeping Beauty Castle has embellished with golden trails and sparkly pixie dust by Tinker Bell! The “sparkly” effect is made out of shiny metallic discs that moves with the wind, creating a graduated shimmering effect. This is similar to the kinetic art by Ned Kahn, which has been replicated at many places, including the Wind Arbor at Marina Bay Sands. Hidden behind the curtains of discs are LED lighting arrays. The evening castle show, known as Tinker Bell Castle Illumination, is a dazzling spectacle.

Another important element of Celebration In The Air is the Flights of Fantasy Parade which unfortunately I have no photos to provide. It is a stunning parade and has been compared to some of Tokyo Disneyland’s parades by some theme park fans. There are 7 parade floats in total: Dumbo + Mickey and Friends, Winnie The Pooh, Disney Princesses, Jungle Book/Lion King, Tinker Bell, Lilo and Stitch – and lastly, Toy Story. The theme song is very catchy, memorable and uplifting (well, it’s about flying, after all).

Flights of Fantasy Parade, © Disney

Flights of Fantasy Parade

Main Theme – English Lyrics

It’s a sky high celebration,
So come on! come on! come on!
Let’s fly away!

Take a flight on imagination,
So come on! come on! come on!
It’s a brand new day!

We’re chasing rainbows,
Wherever the wind blows.
So come on, come on,
The Flights of Fantasy!

Hey, Hey, Hey

I can only grasp this line from the Cantonese version of the song:

我會帶你飛越萬里, 常飛起,飛起,飛起!

Interestingly, the parade theme music is also used in the original Disneyland Park in Anaheim but with a different narrative altogether. It is called Mickey’s Soundsational Parade. In the chorus instead of “The Flights of Fantasy!”, you get “It’s Soundsational!”

Notable Attractions at Hong Kong Disneyland

it's a small world
Excited girl

it’s a small world

Originally created for the UNICEF Pavilion in the 1964 New York World’s Fair, it’s a small world is one of the few attractions that exists in all Fantasyland zones around the world. It is a gentle indoor boat ride that sails through various colourful scenes with animated characters singing the same tune. Although the music might drive some people crazy, this attraction is well-known for its very high-capacity per hour, which has influenced future Disney attractions in their design, such as Pirates of the Caribbean (from a walkthrough attraction into boat ride). In Hong Kong Disneyland, it is also one of the most comfortable rides to enjoy in a hot summer day.

Space Mountain
Space Mountain queue
Space Mountain queue
Space Mountain queue
Space Mountain queue

Space Mountain

In contrast to Universal Studios Singapore, which has several roller-coasters, Space Mountain is now the only high adrenaline adventure in Hong Kong Disneyland. One commonly heard rationale is that the locals prefer photo opportunities compared to intensive rides. This is set to change with the construction of new attractions in the three new themed zones, to be completed in 2013.

Despite being a smaller, more compact version compared to the other Space Mountain attractions in the world, this ride has a slightly different theme and queue design. There is also a lot of detail in the design of the loading/unloading area. The ride safety video is also carefully done to be both succinct and heavily themed, something which was perfectly executed for Battlestar Galactica in Universal Studios Singapore back in 2010, but was unfortunately altered in the 2011 reopening with “real-world videos” spliced in between themed sequences.

Other activities

Apart from rides, shows and parades, there is also a special summer event going on called Rev Up Your Summer Fun! which is tied closely with the new CARS 2 film.

Cars Secret Mission
Cars Secret Mission

Cars Secret Mission is an activity that involves finding game stations scattered around the park and playing minigames. Players will need to get a little leaflet from a cast member (My sister’s holding it in the photo above) that has a QR code on it. At each station, players will need to scan their leaflet and proceed on with a simple minigame, which varies from memory to “spot the difference”/”find a character” style games. Cast members will invite players to get a stamp on their leaflets. Upon completion of all game stations… you actually get nothing except for a (presumably) random Cars character profiling and a certificate which you have to print online on your own. Well, you didn’t pay to participate in this anyway.

There are also Cars photo opportunity zones (which are actually, just large 2D installations) themed to certain cities around the world. It doesn’t just stop there – the theming continues with snacks offered at each zone, such as sushi rolls for sale at the “Tokyo” zone, for example!

Seen around the park

Theatre in the wild
Queues for Festival of the Lion King, a short musical performance of the popular hits and compressed narrative from The Lion King.

The area behind the Castle in Fantasyland

Dumbo: The Flying Elephant ride

Moving bin
Talking Bin in Tomorrowland

Lantern at the interactive zone in Adventureland

Royal Banquet Hall
Royal Banquet Hall – We had lunch here.

Royal Banquet
Mixed Grill Set

Main Street snaps
Happy couple at Main Street

While not exactly comparable to the other larger Disney Parks in the world, Hong Kong Disneyland still retains Disney magic – with the successful formula in designing and running theme parks that Disney has decades of experience to rely upon. I have visited the park a handful of times for the past five years and the park has always been improving, with exciting seasonal and milestone events. Things will get very exciting at the resort when three new themed zones – Toy Story Land, Grizzly Gulch and Mystic Point – are completed in the years to come.

After spending almost a full day in Hong Kong Disneyland, we got tired of the heat and went back to Kowloon. Yep, we gave the evening shows a miss.

Garden Street
Garden Street

My family went to this night market street called “Fa Yuen Street” which translates to “Garden Street”. There’s always those usual night market stalls selling cheap clothes, souvenirs and trinkets. The more interesting parts are actually the shops hidden out of the florescent glow of the night markets though. My sister goes to a random shop and after some bargaining and trying them out – if I remember correct – paid S$80 for 4 pairs of shoes.


I witnessed this interesting incident of a billboard being sabotaged and the canvas was flapping dangerously in the wind – it was fixed the next day though, which was good as the Typhoon warnings started coming up the next morning.

All photographs were snapped using my NEX-5 with a rather old LEICA Summicron-C 40mm f/2.

The complete flickr album can be found here.


Transformers: a look at the concept art

TRANSFORMERS is an upcoming attraction at Universal Studios Singapore. Scheduled to be open in the second half of 2011, the attraction is an indoor sit-down ride that uses vehicles similar to motion simulators, but can also travel along a track. The ride should be using improved technology from “The Amazing Adventures of Spiderman” rides in Universal Studios Orlando and Universal Studios Japan with some new advancements, such as High-Definition 3D displays and of course – impressive looking robots. To add more excitement, the attraction will feature elevation changes and potentially: dual-level scenes!

Some concept art have been leaked recently on Theme Park Insider, giving us a first glimpse of how the queue area and show scenes might look like.

Preshow area

Queue area that revolves around the AllSpark

Loading area, looking somewhat familiar..

One of the ride’s scenes.

It certainly looks exciting! The concept art appears to be more believable as compared to the sketches for Battlestar Galactica (which had rather ambitious plans for large, elaborately themed queue areas such as vast hangars – in the end it looks more like a little shed for just one lonely Viper).

Information is scarce about this ride and there isn’t anything much to see from within USS itself, unlike the other recently opened (and RE-opened) attractions which are situated very close to park guests. From what I’ve heard, the company involved with its construction has announced that their project will be completed by June 2011. The very same company was also contracted to rework some parts of Madagascar: A Crate Adventure and according to them, their work was done in March 2011. Crate Adventure opened about 2 months later. Perhaps we might see Transformers open much sooner than we thought, but let’s not keep our hopes too high – the park only promised that it will be open before the year ends!

Photos: Robert Niles, Theme Park Insider


The Grand Opening of Universal Studios Singapore

Universal Studios Singapore - Grand Opening 2011 - Parade 17

Universal Studios Singapore marked an important milestone on 28th May 2011 with a glitzy, action-packed event filled with celebrities and a grand procession show.

2014 Remaster – Happy USS 3rd Anniversary!

In Celebration of Universal Studios Singapore’s 3rd Anniversary, this entry has received the Remaster Enhancement treatment. I have revisited the digital negatives and re-processed the photographs taken back in 2011. Apart from improved colour, clarity and consistency with my current visual aesthetic, there are also some photos that are published for the very first time. This is an opportunity to relive the magic of the Grand Opening Celebration. Enjoy!

Continue Reading →


Madagascar: A Crate Adventure

Madagascar: A Crate Adventure

Madagascar: A Crate Adventure (MCA) is an attraction based on the successful Madagascar film franchise. It is a gentle river boat ride designed for children. The official ride description explains: Join our four heroes – Alex, Marty, Melman and Gloria – on a river boat adventure as you arrive at the shores of Madagascar. Defeat the foosas at the rim of the bubbly volcano cauldron with the aid of the technically-savvy but psychotic penguins.

While this ride is supposed to be one of the park’s “E-ticket”* attraction, this attraction can be best described as a C or D-ticket ride when compared to other attractions at an international level.

*Informal designation for a theme park’s potentially popular or “Grade-A” attraction.

The attraction was supposed to be operating a year ago but was met with unfortunate delays – rumoured to be caused by some accidents and design issues with certain technical aspects of the attraction. The attraction went through a major overhaul and some elements, such as a second level and a drop at the finale, were scrapped in the final version of the attraction.

A year later, The Crate Adventure is finally ready to be open.

Ride Testing

As an Annual Passholder, I was invited to the Passholders’ Preview event on 13th May 2011. The turn out for this event was tremendous – easily a few thousand passholders attended the event, spawning a need for a long line of excited guests queuing to enter the Madagascar zone, which will only be open from 8pm that night, in order to enter the MCA ride queue.

Queue zones at Night!


The queue area of MCA has a large capacity: The stand-by line is a series of 5 zigzag, switch-back queue zones. Universal Express line is truly express (as compared to other ride queues in the park which follows most part of the normal queue but with many shortcuts), leading directly to the loading platform in seconds. There are no interactive or narrative elements in the queue, apart from some video screens giving some back story about the attraction. The queue however, is very lushly decorated with flora and fauna, draped with colourful flower lamps and crates scattered all over.

Loading queue zone

Fortunately, the ride has a very decent capacity**, so the queue moves briskly. The loading platform also has an efficient and clear system to direct guests to the boats clearly and with ease – only possible with the courteous and energetic MCA crew!

**Maximum of 20 guests per boat, each ride takes about 10 minutes with load/unload which means each boat can serve 120 guests, in ideal conditions. Now we need to figure out what’s the maximum number of boats the ride could use at any time, but I’ve seen at least 5 pairs of boats running (10 boats, so 1200 guests per hour in a best case scenario?)

Loading Gates

Adorable crate-like boats are used in this attraction. Each boat has 5 rows of seats, with a maximum capacity of four adults per row, with soft bamboo-shaped lap bars for each row. Unlike usual gentle river rides like Pirates of the Caribbean and It’s a Small World, MCA does not use any track or guide rail system, there is nothing in the water – giving the ride a slightly different “afloat in the water” feel. The boat is moved entirely by the currents, with hidden wheel bumpers beneath each boat to allow itself to maneuver along the ride’s water channel.

The Ride
While I do not wish to spoil the ride for readers, the story of MCA is heavily adapted from the first Madagascar film. The ride starts from the scene where the Madagascar animals wake up to find themselves trapped in crates on a ship. Almost immediately, the penguins take over the ship and after a brief chaotic scene with crates falling overboard, the animals find themselves stranded on an island, settling down comfortably soon after. Or not it wasn’t so comfortable, once they discover the natives!

Inside the Ride

Inside the Ride

Inside the Ride

Inside the Ride

Inside the Ride

My thoughts on the ride
Visually, the attraction looks impressive and I can see that there is certainly a great deal of hard work and effort behind it. The ride is very well decorated with a wealth of detailed props and thematic lighting.

In terms of music, the main themes and yes, the famous “I Like to Move It” song are used throughout the ride. It is all very fitting to the ride scenes, although the sync between scenes could be better – the music does not loop or flow smoothly at some scenes. Also lacking is new arrangement of music in the queue area – it gets tiring hearing the “Whacked Out Conspiracy” theme over and over! (Actually this is a problem with the park in general, there is barely any original music in the park, but recycled tunes from the films.)

Now, onto the animatronics: There is a lack of consistency among the animated robotic characters/props. There are some figures with a great degree of movement and some that really just “moves up and down”. As they are all placed in the same scene and at the same distance from guests, it does feel like they were actually supposed to animated and was probably not working properly. Possibly to mask the lack of (or limitations) of the animatronics’ animation, spotlights are turned on only when the characters are about to move/speak and then switched off when they are done. This may cause some parts of the scenes to be missed entirely. It also gave me the impression that the park made a lot of compromises due to budget constraints, as they had to rebuild many segments of the ride.

The MCA storyline is chopped into bite-sized pieces and simplified, which I feel was to better suit the main target audience of the attraction, children. To keep the ride family friendly, there aren’t any exciting ride elements, such as dramatic directional change, lifts and drops. The boat just gentle floats along the river for 7.5 minutes. Therefore it is very common to see bored adults streaming out from the ride’s finale. There isn’t exactly an energetic “YAY!” moment at the unloading platform when the crew member tried to stir up a round of applause (a common practice performed at all rides in the park)

The theme park-techy aspect here: I am a little concerned about the loading/unloading platform. There is only one of such platforms and if something is were to happen there, it would disrupt the flow of the entire ride and choke up the loading/unloading process, causing guests to be stuck. Given how there is no track or any sort of barrier gate system in the river, there is no way to stop the ride other than stopping the water current. I saw a situation where the conveyor belt used to hold (and release) the boats safely at the platform has malfunctioned and caused all the boats behind to stall. Since there’s no way to stop the river from flowing (quickly enough) the boats would just pile up together, as seen below – unfortunately just when the crew members were adding extra boats to cope with the long lines. Hopefully the ride engineers can resolve this issue in time for the ride’s grand opening on the 16th.

Madagascar Bumper Boats

So in general, how good is this ride? What can it be compared against? Putting things into perspective (children’s ride, family orientated attraction) and that I have downplayed my expectations when it comes to what the park offers… I would say that MCA is better than the Winnie the Pooh and It’s a Small World attractions in Hong Kong Disneyland. Some have said to me that overall, MCA can be compared to the Monsters, Inc. Mike & Sulley to the Rescue! at Disney California Adventure. The mentioned rides opened many years ago, however. This is 2011. I would expect something similar, or better than Sinbad’s Storybook Voyage from Tokyo DisneySea (which was opened in 2001 and had a narrative revamp in 2006).

The debate is moot however, when I heard and saw families laughing throughout the ride and thoroughly enjoying themselves. They hurriedly got off at unload and queued for the ride again. The ride has found success with its actual target audience. And also importantly, this is something that grandparents and their grandchildren can finally enjoy in the park together. So as long as it can amuse and entertain the right target audiences, Madagascar: A Crate Adventure, can still be a star attraction in Universal Studios Singapore.

My thoughts on the event
Compared to the Annual Passholders’ event for Battlestar Galactica, the MCA event was a lot better. Ticketing booths were used as opposed to makeshift tables. The Madagascar area was thoroughly cleared and remained exclusive for Annual Passholders for the night.

There was also a little fanfare when the ride opened – drinks were served to all guests (not just Superstar Annual Passholders!) and the staff handed out colourful plastic garlands as they welcomed guests into the attraction queue. I believe there was also a Meet-and-Greet with Madagascar characters. Everyone went home with a little gift bag: a Lanyard card and a memo pad. It’s a nice gesture. In contrast, the Battlestar Galactica event was what theme park enthusiasts call “ERT”. Exclusive Ride Time. It was really bare-bones and there was nothing special going on except the roller-coasters operating at night. They have really turned around this time and got a lot more staff to help out with the event, be it interacting with guests or other small but important duties.

The Globe

It seems like a good sign that RWS has heard, or is starting hear what their guests have to say. The park appears to have rebounded from the “soft opening slump” and is finally looking more refined. The globe has been repaired and there are a lot of minor improvements everywhere. Plus, the park is finally going to celebrate its grand opening on 28th May 2011. Keep up the good work!

Bonus Section
Here you will find links to various media related to MCA:

– Full ride-through video (Spoiler Warning!)


Universal Studios Singapore: One Year Later

18th March 2011 was the first anniversary of Universal Studios Singapore’s public opening. A year ago, the park was perfect as there was theme park magic – courteous crew members, proactive and sincere guest relations, exciting new ride equipment and a park that looked so new and clean, it actually sparkled.

Probably no one remembered that the park is a year old. I only realized it when I was at the park and took one of the park programme leaflets. It is disappointing that the park chose not to commemorate this major milestone – Almost every major park has done up something, from just a simple show at night to a full-blown campaign (just look at Tokyo DisneySea’s First Anniversary) that not just made the park visually different, but also pampered their guests with clever new programmes as the park celebrated the special moment – as we all know (or at least Disney Parks does), theme parks are all about special moments.

Yes, it can be argued that the park has not had its grand opening, so it is still “Day Zero”. However, it is embarrassing to acknowledge that the park has actually operated under the guise of a “soft opening” phase without a sound plan to move on. Maintenance is a worrying matter – Some attractions are in desperate need of rehab to fix broken props and damaged queue zones. Breakdowns are still occurring (although less often) at the problematic rides.

One Year Later
Park Programme, 19th March 2010 and 18th March 2011.

So what has been changed from March last year?

Mel's Dinette Show

Hollywood Street stage (Next to Mel’s Diner)
– ‘Kowabunga Kove’ show replaced by ‘Daddy-O’s’ and ‘Mel’s Dinettes’

New show at Sci-Fi City

Sci-Fi City stage
– ‘On Location with Sci-Fly’ show trial-tested and scrapped
– ‘Dance with Captain Starbucks’ show trial-tested but unsure what happened.

Jurassic Park Rapids Adventure
– Outdoor Queue area removed
– Indoor queue area remodeled, new vending machine (selling Ponchos) zone
– ‘Dinosaur Proximity Alarm’ flashing beacon located at the centre of boats completely removed – it never seemed to be reliable.
– Ride is more reliable than last year; at least it doesn’t go offline for an entire day now.

Revenge of The Mummy
– Queue switches broken
– Still missing elements at Treasure Hall scene
– More effects at “Gravity Zone/The Arena”
– The Book of The Living prop no longer functions properly, replaced with flashing pedestal effect

Shrek 4D Adventure
– Pre-show changes
– New projection effect in queue area added in late 2010

Enchanted Airways
– Ride restraints modified from the “netting” sort to more robust design.

Lights Camera Action!

Lights, Camera, Action!
– Queue Decor added to the otherwise “concrete and steel” queue area
– Falling ceiling truss effect, broken in April 2010, was finally repaired in late 2010
– Flashy signboard at entrance

Pantages Hollywood Theatre : Monster Rock!
– Some costume and script changes

Battlestar Galactica

Battlestar Galactica
– Extended sheltered areas at entrances
– Huge warning signs added at entrances
– Pre-show video changes (sadly, breaks the fourth wall)
– Fog pit operating sporadically

– Movie Nights programme: Short season mid last year, discontinued.
– Special events for Superstar Annual Passholders, somewhat discontinued.
– Halloween Horror Nights (replaced with two nights of “Netherworld” event)
– RWS Fans Day Out – A nice gesture by RWS where large group of fans (including myself) interacted with the energetic and hopeful New Media team. Sadly, it seems like this effort somewhat died after the new year.
– New Year Eve’s Party (that Annual Passholders weren’t even invited)
– Battlestar Galactica Annual Passholders Nights

Other Park Changes
– Park Operation Hours (9am-6pm to 10am-7pm. Park hours extended during holiday season – till 9pm)
– Park maximum attendance increased from 3,000 to 12,000 guests. Will be increased to 18,000 guests eventually.
– Universal Globe no longer spinning as of October 2010
– Hollywood After Hours becoming regular event, then scrapped, then brought back again
– Sheltered walkways added at some essential areas
– Reflooring of some walking areas
– Information signs, showing attraction wait-times and show timings added at Hollywood, Sci-Fi City and Far Far Away
– Special announcement for extended park hours (very Disney, but it’s a nice touch)

What SHOULD have changed:

– Removal of “Coming Soon” attractions from park map, especially when there is no definite timeline apart from vague “by Mid-2011” sort of statements -which, I should probably remind you here, had been constantly delayed when they failed to meet deadlines. Attractions like Madagascar – The Crate Adventure and Stage 28 have been “Coming Soon” since a year ago. The shocking thing is, Stage 28 is NOT even stated as “Coming Soon”, neither is this reflected on the status boards at the park gate.

– A more robust and standardized wait-time system. Some attractions use the LED boards, some use laminated pieces of paper stuck over the LED boards (???) with Blu-Tack. Why the discrepancy? The information boards scattered around the park display the incorrect timings based on the LED boards.

– The park’s style of public and guest relations. I am not expecting Disney-level standard, but please do take a leaf out of their book from time to time. They have rides coming out this Summer, but instead of hiding behind the curtain, Disney has regularly released updates to keep their guests informed of what to expect. Lately there has been a lot of “behind the scenes” features to further engage their guests. Actually, before the resort opened, RWS did quite a nice bit of work with this aspect, drumming up quite a large amount of hype, I’m puzzled as to why the good effort fell apart after the park opened.

– Some foresight when it comes to park events. Nobody plans their holidays a week (or 2 days) in advance. Almost every major park out there has released their schedule for 2011.

– Revision for the prices of annual passes. $1098 is a lot to pay for all-year access, although the unlimited “Universal Express” perk makes up for it. Personally, I feel that there should be more price tiers, and overall the passes should priced similar to those in Hong Kong Disneyland.

CYLON entrance

It is unfair to say that the park hasn’t improved after operating for a year – because there are several positive improvements. The crew members are now very experienced and I have seen them handle problematic situations (guests attempting to abuse/cheat Single Rider lines or displaying dangerous/rude behaviour etc) professionally. The staff in the park are very courteous and welcoming. The newly constructed sheltered areas are really useful for tired families to rest under, in this sunny and hot park, especially during crowded days. There is now a greater variety of merchandise available (although their tie-up with the attractions are not exactly strong). And yes, the attractions are breaking down less often (it still happens, but it’s completely expected at any other major park).

But… how long more would this soft opening phase last? I mean, how much more can the park change?

There were hints last year that soft opening was not meant to drag on for months. Look at the website and you will notice how soft opening is mentioned as “weeks” (not months, or years). Here’s a snippet of the ticketing information released last year before the park opened:

For Guests who purchase their Fun Pass during the soft opening period (18 March till 1 April), they will be given the opportunity to visit the park ONE (1) time prior to 5 April, at which time their annual membership will begin.

I am staying at one of the hotels at Resorts World, how do I purchase Universal Studios tickets?
Same day tickets are available for sale during the soft opening weeks.

In their FAQs, they did mention that there is no definite end to this phase.

How long will this soft opening period last?
The soft opening period allows our team members to make technical and creative adjustments in the park to improve the customer (“Guest”) experience. The park soft opening phase will end when we are satisfied that the park is ready.

What does it mean by “the park is ready”? When all the attractions are ready? Look at the American parks: The Wizarding World of Harry Potter expansion for Universal’s Islands of Adventure park soft-opened for handful of weeks (it’s an expansion after all) but Islands of Adventure itself soft-opened for just 2 months back in 1999.

Is this a cause for concern? Yes. There seems to be a lack of long-term plans – the park is enjoying its success on a large number of “theme park virgins”. The park operators don’t even seem excited enough to organise seasonal events, apart from extending park hours and adding a night pyrotechnics show – in short, the park has become VERY passive/reactive. Take the Chinese New Year season for example. The park was open till 9pm during weekdays, but it was empty. Why? Apart from the same pyrotechnics show and taking the rides at night, there isn’t anything special to rationalise staying back late.

Once the “theme park virgins” have visited the park, it’s ‘been there done that’ and they have no reason to return unless there is something new – which has created a rumour on the internet that the park is intentionally slowing down construction and delaying rides in order to have new offerings (that were supposed to be available from the beginning) to keep its visitors returning. I love the park but not so much on the management and overall effort for maintenance. I do want it to bounce back to its early (March 2010) days.

How do the park’s fans (regulars, annual passholders) feel? Just take a look at Greg’s blog:

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